What type of individual typically makes excuses for their inaction, saying they will cooperate later?

The type of individual who typically makes excuses for their inaction and expresses a willingness to cooperate at a later time fits the description of a passive-aggressive personality. Passive-aggressive behavior is characterized by indirect resistance to the demands or requests of others, often expressed through procrastination, stubbornness, or intentional inefficiency. This person may avoid direct confrontation by seeming agreeable while actually failing to take action, leading to frustration for themselves and others.

In a customer service context, recognizing this behavior is essential, as it can impact team dynamics and customer relations. Understanding the signs of passive-aggressiveness can help a customer service specialist address the situation more effectively, encouraging open communication and fostering a more collaborative environment.