Does including CSS training in technical programs short-change CSS and soft skills?

Including CSS training in technical programs can indeed lead to a diminishment of the emphasis placed on both CSS and soft skills. When technical programs heavily focus on specific technical skills, it may come at the expense of developing essential customer service abilities, such as communication, empathy, and conflict resolution. These soft skills are crucial for effectively interacting with customers and resolving their issues in a satisfactory manner.

Incorporating CSS training alongside technical training is vital to ensure that individuals are not only equipped with the necessary technical expertise but also possess the interpersonal skills required to apply that knowledge in customer service environments. Therefore, without a balanced approach that values both sets of skills, there is a risk that one will overshadow the other, leading to a gap in comprehensive customer service competency.